Privacy Policy  

Thank you for your interest in our website (hereinafter referred to as "Website"). The website is operated by COOL MAMA Hotel Salzburg Sky Restaurant Bar GmbH (hereinafter referred to as "COOL MAMA") and offers you as a user (hereinafter referred to as "user") the possibility to inform yourself about our room offers, to book if interested and vacant and to contact us in case of inquiries. We take the protection of personal data very seriously. Any use and further use of data is subject to the current provision of the DSGVO (General Data Protection Regulation).

Below, we would like to inform you as a user of our website about how we handle your data and provide you with an overview of the measures we take to protect personal data. You can revoke any consent you may have given at any time with effect for the future. If you have any questions regarding the use of your personal data by us, please contact us (contact under point 9 "Questions about data protection and contact"). 

1       Collection and use of personal data

1.)  The use of our website is possible for every user without registration. 

2.) Each time a user accesses the website and each time a file is retrieved, access data about this process is stored on our server. These are:

• Browser type/-version
• Operating system used
• Referrer URL (the previously page)
• Host name of the accessing computer (IP address)
• Time and date of the server request
• Transferred data volume and access status (file transferred, file not found, etc.)

3.) Furthermore, COOL MAMA basically only collects and uses personal data, which the user transmits when using the website, for example when booking a room. Personal data of the user are collected, used and stored for the execution of a contract. Personal data are those that contain information about your personal or factual circumstances (e.g. name, address, date of birth, e-mail address, account or credit card details). 

4.) When making a reservation and/or booking, you must provide your full name, address, e-mail address and the date of arrival and departure. These data are necessary for the processing of the booking. In addition, other information may be required, such as telephone number, company, tax number, bank account details or credit card details.

5.) Persons under the age of 18 should not provide any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, do not collect it and do not pass it on to third parties. 

6.) The personal data will be treated confidentially and in accordance with the statutory data protection provisions. The data will not be disclosed to third parties without the permission of the user, unless this is necessary for the execution of orders, for the processing of payments or for the processing of requests or is permitted by law. Further details regarding the transfer of data to third parties can be found in section 3 "Transfer of personal data to third parties". 

7.) Inventory and usage data are furthermore collected, processed and used by COOL MAMA in the context of § 5 E-Commerce Act and § 24 Media Act respectively.

2       Processing and deletion

1.) COOL MAMA can complete, correct or delete incomplete, incorrect or outdated personal data stored by COOL MAMA in connection with the operation of this website on its own initiative or at the request of the user. 

2.) COOL MAMA deletes personal data within the scope of the legal regulations immediately on the initiative of the authorized person, as far as this is not opposed by mandatory legal storage obligations. 

3      Disclosure of personal data to third parties

1.) The user's personal data will be treated confidentially and will only be passed on to external service providers if this is necessary for the fulfillment of the contract and the processing of requests. The external service providers are obliged to treat the data confidentially and securely and may only use this data insofar as this is necessary for the fulfillment of their task.

2.) This also applies in particular to any payment processing via external service providers as well as the exchange of data for creditworthiness information for the purpose of credit checks in the case of legitimate interest or in the case of non-contractual behavior. The user's interests worthy of protection are taken into account in accordance with the statutory provisions. 

3.) Apart from that, personal data will only be passed on if the user has expressly consented to this beforehand or if this is necessary for the prosecution of criminal offences. Data will only be passed on to authorities or state institutions entitled to receive information if there is a legal obligation to provide information or if a judicial decision has been made. Your interests worthy of protection will be taken into account in accordance with the statutory data protection provisions. If necessary, we may be obliged by law to disclose your data to third parties. We will comply with such requests only to the extent required by law.

4.) Any consent given by you to the disclosure of data can be revoked at any time and without giving reasons (point 9 "Questions about data protection and contact").

4       Protection of data

The protection of personal data is an important company principle at COOL MAMA. This is achieved, among other things, by the written commitment of all employees and external service providers to data secrecy and compliance with data protection requirements. All technical and organizational, physical as well as logical facilities and measures in the area of data protection, IT and information security serve to protect against damage, destruction and unauthorized access to stored data and to achieve the protection goals confidentiality, availability and integrity.

5       Use of cookies

Our website uses so-called cookies. These are small text files that are stored on your terminal device with the help of the browser. They do not cause any damage. We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser on your next visit. If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. When deactivating cookies, the functionality of our website may be limited.

6      Use of external services

1.) Google Analytics
This website uses Google Analytics, a web analytics service operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). Google Analytics uses cookies, which are text files placed on your display device, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. On behalf of COOL MAMA, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The shortened IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser add-on available at the following link As an alternative to this browser add-on, you can prevent the collection by Google Analytics when using mobile display devices by clicking on the following link. This will set an opt-out cookie that will prevent future collection of your data when visiting this website: Click here to opt-out of Google Analytics. Further information on Google Analytics can be found here

2.) Facebook plugins
Plugins of the social network, which is operated by Meta Platforms Inc., 1 Hacker Way Menlo Park, California 94025, USA ("Facebook"), are used on these Internet pages. If you call up Internet pages of our Internet presence that are provided with such a plugin, a connection to the Facebook servers is established and the plugin is displayed on the Internet page by notifying your browser. This transmits to the Facebook server which of our Internet pages you have visited. If you are logged in as a Facebook member, Facebook assigns this information to your personal Facebook user account. When using the plugin functions (e.g. clicking the "Like" button, submitting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plugin. For more information about the collection and use of data by Facebook, about your rights in this regard and options for protecting your privacy, please refer to Facebook's privacy policy. 
7    Links to other websites

The website may occasionally contain links (interactive references) to third party websites for which COOL MAMA is not responsible. COOL MAMA has no influence whatsoever on the content and design of the linked external pages or the internet presences the user reaches via these links. For content and design of these websites as well as the compliance with data protection regulations the respective providers are exclusively responsible. 

8     Changes

COOL MAMA may change this privacy policy or the content of the website at any time without notice or change or block access to this website. 

9     Questions about data protection and contact

You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in some way, you can complain to the supervisory authority. In Austria, this is the data protection authority. For questions regarding data protection, please contact the hotel management.

Cookies used by COOL MAMA:

  • 1P_JAR - - Google Maps
  • CONSENT - - Google Maps
  • NID - - Google Maps
  • privacyNoticeAccepted -
  • _ga - - Google Analytics
  • _gat_UA-88645026-1 - - Google Analytics
  • _gid - - Google Analytics
  • trackingOptOut - 

COOL MAMA Hotel Salzburg Sky Restaurant Bar GmbH
Josef-Brandstätter-Straße 1
A-5020 Salzburg
Tel: +43 662 230 300